Last updated: January 28, 2026
By accessing or using ctrlentry's cloud-based access control platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.
ctrlentry provides a cloud-based platform for managing physical access control systems, including but not limited to door management, user credential management, access logging, and mobile unlock capabilities.
To use the Service, you must:
You are responsible for all activities that occur under your account.
You agree not to:
You retain ownership of all data you submit to the Service ("Your Data"). You grant ctrlentry a limited license to use Your Data solely to provide and improve the Service. We will not access Your Data except as necessary to provide the Service or as required by law.
We strive to maintain 99.9% uptime for the Service. Scheduled maintenance will be communicated in advance. Service credits may be available for qualifying downtime events as specified in your subscription agreement.
The Service, including all software, content, and trademarks, is owned by ctrlentry and protected by intellectual property laws. These Terms do not grant you any rights to use our trademarks or brand features without prior written consent.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CTRLENTRY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold harmless ctrlentry from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any rights of another party.
Either party may terminate the subscription at any time. Upon termination, your right to use the Service will cease immediately. We may suspend or terminate your account for violation of these Terms. Data export is available for 30 days after termination.
By providing your mobile phone number and opting in to receive SMS messages from ctrlentry, you agree to the following terms:
By providing your phone number during account registration, enabling SMS-based two-factor authentication (2FA), or otherwise requesting SMS notifications, you expressly consent to receive text messages from ctrlentry. Your consent is not a condition of purchase or use of the Service, except where SMS-based 2FA is required by your organization's security policy.
You may receive the following types of SMS messages:
Message frequency varies based on your account activity and notification preferences. 2FA codes are sent only when you attempt to log in with SMS verification enabled. Security and account alerts are sent as needed based on system events. You will not receive marketing or promotional messages via SMS unless you separately opt in to such communications.
Message and data rates may apply. ctrlentry does not charge for SMS messages, but your mobile carrier may charge you for each text message you receive according to your mobile plan. Please contact your carrier for details about your messaging plan.
You can opt out of receiving SMS messages at any time by:
After opting out, you will receive a confirmation message and will no longer receive SMS messages from ctrlentry. Please note that if you opt out of SMS-based 2FA, you will need to use an alternative verification method (such as email) to access your account.
For help with SMS messaging, you can:
SMS messages are supported on most major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and many regional carriers. Carriers are not liable for delayed or undelivered messages.
Your phone number and SMS communications are subject to our Privacy Policy. We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is used solely for the purposes described in this section.
These Terms shall be governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the courts of San Francisco County, California.
We may modify these Terms at any time. Material changes will be communicated via email or through the Service. Continued use after changes constitutes acceptance of the modified Terms.
For questions about these Terms, please contact us at:
Email: [email protected]
Address: CtrlEntry LLC, Chicago, IL