Introduction
ctrlentry ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based access control platform and related services.
Information We Collect
Account Information
- Name and email address
- Organization name
- Billing information (processed by Stripe)
- Authentication credentials (hashed passwords, passkey public keys)
Access Control Data
- Door and controller configurations
- User access credentials (card numbers)
- Access event logs (who accessed which door, when)
- Schedules and access group settings
Technical Data
- IP addresses and device information
- Browser type and version
- Gateway connection logs
- Error reports and diagnostics
How We Use Your Information
- To provide and maintain our access control services
- To process your transactions and manage your subscription
- To send you service-related communications
- To improve and optimize our platform
- To detect and prevent security incidents
- To comply with legal obligations
Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third parties who assist in operating our platform (cloud hosting, payment processing)
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement industry-standard security measures including:
- TLS 1.3 encryption for all data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- SOC 2 Type II compliance
- Multi-factor authentication support
Data Retention
We retain your data for as long as your account is active or as needed to provide services. Access event logs are retained according to your subscription plan. You may request deletion of your data by contacting us.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent where processing is based on consent
Cookies
We use essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies. You can control cookies through your browser settings.
Contact Us
For privacy-related inquiries, please contact us at:
Email: [email protected]
Address: CtrlEntry LLC, Chicago, IL
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform. Continued use of the service after changes constitutes acceptance of the updated policy.